Please read these Terms and Conditions carefully before using our website or booking an appointment with Grays Foot Clinic. By accessing our website at graysfootclinic.co.uk or using our services, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.
1. About These Terms
These Terms and Conditions ("Terms") govern your use of the Grays Foot Clinic website at graysfootclinic.co.uk ("the Website") and our podiatry services ("the Services") provided by Mr Michael J Keet and the team at Grays Foot Clinic, 140 Gray's Inn Road, Holborn, London WC1X 8AZ ("we", "us", "our").
These Terms form a legally binding agreement between you and Grays Foot Clinic. We reserve the right to update these Terms at any time. Changes will be effective immediately upon publication on the Website. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms.
2. Our Services
Grays Foot Clinic provides professional podiatry and foot health services from our clinic at 140 Gray's Inn Road, Holborn, London. Our practitioners are registered with the Health and Care Professions Council (HCPC) and members of the Royal College of Podiatry.
We reserve the right to refuse or withdraw services to any individual at our discretion, including where a treatment is not clinically appropriate or where we are unable to provide a safe and effective service.
Emergency Care
Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 999 immediately or attend your nearest Accident & Emergency department. For urgent (non-emergency) medical concerns, contact your GP or call NHS 111.
3. Appointments & Cancellations
The following terms apply to all appointments booked with Grays Foot Clinic:
Cancellation Notice
We require a minimum of 48 hours' notice to cancel or rearrange an appointment. This allows us to offer the appointment slot to another patient. Cancellations with less than 48 hours' notice will not be eligible for a refund.
Cancellation Fees
No refunds are issued for cancellations made with less than 48 hours' notice. We understand that genuine emergencies occur and will exercise discretion on a case-by-case basis, however this remains our standard policy.
Failure to Attend
Patients who fail to attend a booked appointment without giving any notice will be charged at the full appointment rate. This policy is necessary to protect the time of our practitioners and other patients waiting for appointments.
Premium Appointment Fees
Appointments booked on bank holidays, Sundays, or in genuine emergency situations outside of normal clinic hours may attract a premium fee. This will be clearly communicated to you before your appointment is confirmed.
4. Pricing
Prices displayed on our website are correct at the time of publication. We reserve the right to change our prices at any time without prior notice. Any change in price will not affect an appointment that has already been booked and confirmed at the original price.
The final price for your treatment will be confirmed with you at the time of your consultation, prior to treatment commencing. Additional treatments identified during your appointment may be subject to additional charges, which will be communicated to you before they are carried out.
Payment is expected at the time of treatment unless alternative arrangements have been agreed in advance. We accept cash, bank transfer, and major debit and credit cards.
5. Medical Information on This Website
The content published on this website, including articles, condition guides, and service descriptions, is provided for general information purposes only. It is not intended to be, and should not be construed as, medical advice. It does not replace the professional judgement of a qualified and registered healthcare practitioner.
Always seek the advice of a qualified podiatrist, GP, or other registered healthcare professional regarding any medical questions or conditions you have. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
Nothing on this website constitutes a patient-practitioner relationship between you and Grays Foot Clinic. A clinical relationship is only established once you have attended an appointment and treatment has been agreed and commenced.
6. Intellectual Property
All content on this website - including but not limited to text, images, photographs, graphics, logos, icons, and software - is owned by or licensed to Grays Foot Clinic and is protected by UK and international copyright and intellectual property law.
You may not reproduce, copy, distribute, transmit, publish, modify, create derivative works from, or otherwise exploit any content from this website, in whole or in part, without our prior written permission. Requests for permission to use our content may be directed to us using the contact details below.
You are permitted to print or download content from this website for your own personal, non-commercial use only.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Grays Foot Clinic shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of this website or our services, including but not limited to loss of profits, loss of business, loss of data, or loss of goodwill.
Our total liability to you in respect of any claim arising out of or in connection with our services shall be limited to the value of the services provided to you in the twelve months preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
8. Privacy
Your privacy is important to us. The way we collect, use, and protect your personal data is described in our Privacy Policy, which forms part of these Terms and Conditions. By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
10. Contact
If you have any questions about these Terms and Conditions, please contact us:
Mr Michael J Keet - Grays Foot Clinic
140 Gray's Inn Road, Holborn, London WC1X 8AZ
Phone: +44 7956 276788
Email: Michaelkeet@aol.com
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